Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RIGHT OF WITHDRAWAL under Article 7 of Terms of sale.
Remember that you have up to 14 days from delivery of the order to change your mind and request your return online. For more info, consult our RIGHT OF WITHDRAWAL under Article 7 of Terms of sale.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
The return-form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the courier. Please make sure that all the articles you wish to return are sent back in a single shipment.
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
This option is not available in our system. You can return the items you do not want to keep for free and place a new order.
You can find the label by simply going to the homepage, clicking on "Follow your order/return" and then enter your order number and last name. Select "Return" and then click on the "Download the label" box.
Please, contact UPS Customer Service to arrange another pickup date. You can also return your package with the same return label to a UPS Access Point.
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 business days (for orders made with a Credit Card, PayPal and Klarna) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.