Free shipping and free returns for My Intimissimi loyalty members

Shipping and returns, both in store and online, are always free for the My Intimissimi loyalty program subscribers. Not a member yet and you want to return your order? Subscribe now to return it for free and discover all the other benefits

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Return your order wherever you want

For all purchases made online and in stores, you can return the items in any stores located in your country. In case of an online purchase, you can go directly to the store with the order number and the items to be returned. For orders made online, it is always possible to return the order by courier.

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Purchase in store and receive your order wherever you are

If the product you want to purchase in store is out of stock, our sales assistant will order it for you online and you can choose to receive it at home or in store.

Change your items in store

When you return your order in store, you can choose to exchange the items immediately with others in store. This service is available both for orders made online, and for purchases in stores.

Shop easy

If you change your mind, you can always return your order: you will receive the total refund, shipping fees included.

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Choose how to receive the refund

Choose how to receive the refund of your returned online order: refund onto the payment method used at check out, return card (physical or electronical) to be used online or in stores, bank transfer.

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