ORDER STATUS

You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

IN-STORE DELIVERY

While placing your order, make sure to select a store. Delivery at the store is free. The estimated delivery time at the point of sale may vary from 3 to 5 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the store you have selected.

ORDER MODIFICATION

The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

ORDER TRACKING

The tracking number can be found by going to "ORDER STATUS AND RETURN".

SHIPPING COSTS

Price for 48-hour express delivery is €5.95.
Delivery to pick up point is 4,95 € and free for orders over 75€.

DELIVERY PERIOD

Order by 12pm and your goods will be delivered to your chosen address or to UPS Access Point™ within 48 hours. Any orders placed after 12pm will leave our warehouses the next working day. If you chose in-store delivery, you will receive an email as soon as your package is ready for collection.

RETURN REQUEST

To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find in the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is possible with the carrier or in-store.

RETURN IN-STORE

You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

REFUND

You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

PAYMENT METHODS

On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay.

PAYMENT WITH BANK TRANSFER

At the moment, it is not possible to pay with bank transfer.

WEBSITE SECURITY

Payment is completely secured by one of the most important global certificate authority which is Comodo.
Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

E-gift card

At the moment, it is not possible to purchase an e-gift card online.

Gift card as payment option

Please, make sure to use the Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.

GIFT OPTIONS

Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

What is "My Intimissimi" loyalty card and why sign up?

It is a loyalty programme which, through a collection of points on a card called ""My Intimissimi"", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.

How can I sign up for the "My Intimissimi" loyalty programme?

We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.

- IN INTIMISSIMI STORES

In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you!

POINTS

The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for.

What is the deadline for receiving my Christmas present in time?

Complete your order by 2pm on 18/12/2019 to ensure delivery by courier in time for Christmas.
If you choose pick-up at the point of sale, remember to buy by 16/12/2019.
If you choose the item at a pickup point, remember to buy by 16/12/2019.

Can I ship my order directly the person I am gifting?

Yes and it is very simple, remember to enter your shipping address before continuing with the payment. We assure you that no price will be displayed in the order, either on the product or on the transport document. The invoice in pdf format will only be available on the page of your order.

How much time do I have to return my order during the Christmas season?

We know buying gifts is hard, so for the Holiday season weh ave extended our normal return policy [14 days] until the end of January. All orders placed from 18/12/2019 to 24/12/2019 can be returned free of charge by 15/01/2020.