• How can I return items from an online order?

    On you have the opportunity to return the products with the carrier.
    Follow the steps below:

    • 1 Go to FOLLOW YOUR ORDER/RETURN or to your My Intimissimi page.
    • 2 fill out the return form online and select "RETURN WITH COURIER". Select the pick up day and time that you prefer, the courier will arrange the return pick up accordingly.
    • 3 Please make sure there is someone at home on the selected pick up day. Intimissimi will cover the return costs.
    • 4 You will be refunded to the original payment method you have used to place your online order.
  • Can I return different orders in a single shipment?

    Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.

  • Can I exchange the items from my order in the store?

    Yes, You can exchange your items in-store.

  • When will I receive the refund for my return?

    You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

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