• What are the accepted payment methods?

    On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay, Unionpay.

  • When is the amount charged on my credit card?

    For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.

  • Why does my payment seem to be charged twice?

    There is a difference between authorization and payment: when you make an online order there is always a payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments are shipped from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.

  • Is my payment safe?

    Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase is in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.

  • Is registration necessary to order online?

    It is not necessary to be registered,you can always place your order as a guest.

  • Can I place an order by phone?

    No, we don't offer this kind of service.

  • Where can I find my Invoice?

    Your invoice is ready for download in the Follow your order/return area on our website.

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