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You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.
Please contact our Customer Service. We will be happy to place an order on your behalf with credit
card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order
as a logged-in registered user or as a guest. We would like to assure you that your personal data will
be processed in accordance with our Privacy policy.
.
The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
The price for standard delivery is 28 HKD. Deliveries are always free of charge for purchases over 400 HKD and for loyalty customers.
Shipment to your delivery address with Kerry Logistics is guaranteed within 1 working day.
Yes, you can change your mind and return your items free of charge. You will only need to fill the return form in the Follow your order/return section, selecting the items you want to return and the pick up date and time. Make sure there is someone at home on the expected pick up day. The courier will contact you when he will be on the way. You'll be refunded via the payment method you originally used to make your purchase.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made as soon as possible, no later than 14 days from your return request (for orders paid with a credit card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier.
You check our "The Perfect Bra" section to discover the right bra size and the right style for any occasion.
Unfortunately, Intimissimi does not offer this service in Hong Kong.
Access the product of your interest through the site, select "SEARCH IN STORE" (if the button is active), choose your size, and click on "CHECK AVAILABILITY". You can use the map to locate the store closest to you. In addition, you can also contact the store by phone for more information. We remind you that the availability is updated every 30 minutes.
It is a loyalty programme which, through a collection of points on a card called "My Intimissimi", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link.
You can always contact us via webform, phone, chat, or by writing to hello@intimissimi.com.
Customer Service is active from Monday to Saturday* all year long except the following holidays:
January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st
* The aforementioned times may be subject to change during periods of intense activity