ORDER STATUS

You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "My Intimissimi" account. If you have not registered with Intimissimi.com, you can directly access the FOLLOW YOUR ORDER section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

IN-STORE DELIVERY

The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

ORDER MODIFICATION

The cancellation or change of orders is, unfortunately, not possible in our system. Your order will be processed on schedule in our warehouse. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

ORDER TRACKING

The tracking number can be found by going to "ORDER STATUS AND RETURN".

SHIPPING COSTS

Price for standard shipping is 28HKD

DELIVERY PERIOD

Your order will be delivered in one working day.

RETURN REQUEST

To request the return, you can always access the status of the order by visiting the "ORDERS" section after signing in to your "My Intimissimi" account. If you are not registered with Intimissimi.com, you can directly access the "ORDER STATUS AND RETURN" section. You will find in the details of your order under the "RETURN" button and should complete the form only by selecting the item, the quantity, and the reason. The return is only possible with the carrier.

RETURN IN-STORE

You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

REFUND

You will be refunded to the same payment method you have chosen for online purchase. The refund will be made in the shortest possible time and will not take longer than 14 business days (for orders purchased with a credit card and PayPal).

PAYMENT METHODS

On Intimissimi.com you can pay via: Maestro, MasterCard, Visa, Visa Electron, PayPal, American Express, Ali Pay.

PAYMENT WITH BANK TRANSFER

At the moment, it is not possible to pay with bank transfer.

WEBSITE SECURITY

"Payment is completely secured by one of the most important global certificate authority which is Comodo. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe."

E-gift card

At the moment, it is not possible to purchase an e-gift card online.

Gift card as payment option

Please, make sure to use the Gift Card as a payment method at the checkout. To do this, we ask you to enter the card number and the PIN code in the appropriate boxes. The PIN code can be found by scrubbing the silver box on your card.

GIFT OPTIONS

Intimissimi offers the gift wrapping service. In the final stage of your purchase, you can choose which items to include in the gift box or if you would like to receive the gift kit to proceed with the DIY package.

What is "My Intimissimi" loyalty card and why sign up?

"It is a loyalty programme which, through a collection of points on a card called ""My Intimissimi"", provides exclusive advantages for the cardholders and will give the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging into your account). You can find the complete rules at the following link."

How can I sign up for the "My Intimissimi" loyalty programme?

"We inform you that you can register in two ways:
- VIA WEB SITE:
if you have registered directly on our site and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card.
If you wish to convert your virtual card into a physical card, you can go to the store nearest you and request a replacement. We remind you that registration must be made directly from our Intimissimi site at the link.


- IN INTIMISSIMI STORES

In case you need any assistance, do not hesitate to contact Customer Service. We would be happy to help you! "

POINTS

"The points will be loaded and accounted for by the system from 24h to 15 days following the date of the transaction (online and in stores). If you exceed this time limit, you still do not have visibility of the points, check that the card has been correctly associated with the last purchase (if in-store). If the purchase has not been correctly associated with the card or your account, the points will therefore not be accounted for."

How can I take part in the Treedom project online?

If you access our site from your account with the Loyalty card associated and make a purchase of at least 700 HK$, you can take part in the project. Before completing the purchase, simply insert the promotional code into your virtual cart (shopping bag) which will allow you to receive, within 72 hours after the purchase, an email with all the instructions to plant your tree.

How can I take part in the Treedom project at the store?

The shop assistants will apply your loyalty card to the purchase of at least 700 HK$. If you are interested in taking part in the project, inform the shop assistants about it and you will receive, within 72 hours from your purchase, an email or a text message with all the instructions to plant your tree.

I am not registered for Loyalty programme, what can I do to take part in the project ?

In order to take part in the Treedom project, we invite you to register for our Loyalty programme on the website or in one of our stores. Once registered, make a purchase of at least 700 HK$ to take part in the Project.