Monday - Saturday from 10:00 until 20:00
Toll-free number 08002797076 active:
Monday - Saturday from 10:00 until 18:00
Your opinion is important
Consapevoli della situazione di criticità che riguarda la nostra Italia, Intimissimi ha chiuso temporaneamente i propri negozi in tutto il territorio nazionale, per contribuire attivamente allo sforzo collettivo.
Per continuare a garantire il miglior servizio ai nostri clienti, le spese di spedizione per qualsiasi acquisto online sui nostri siti saranno gratuite fino al 03 Aprile 2020. Inoltre, il reso è sempre gratuito e prolungato a 60 giorni.
Hand sanitiser: All stores will have hand sanitiser dispensers available at the door.
Mouth and nose protection: It is recommended you wear mouth and nose protection when visiting our stores.
Safety margin: Since we will only allow a limited number of customers into our stores at one time, there may be a short waiting time to enter. We kindly ask for your patience and understanding and to keep a 2m distance from other customers. We also ask you to maintain the 2m rule from other customers inside the store and at the till point. There will be clear signage and floor markings to guide you.
Contactless payment: We kindly ask all customers to pay using contactless card payment instead of cash in hand.
Despite our constant efforts, deliveries may take longer than usual. However you can track your delivery using the link that you will receive via email. Don’t forget that your debit or credit card will only be charged once shipping has been confirmed.
If you have an order waiting to be picked up at a collection point, it will stay put until you are ready to pick it up.
We want to reassure you that we are adopting procedures to guarantee the safety of our staff and our community, both during the preparation of orders and during their delivery. For the safety of our customers, all our products are packaged without being touched or handled by our staff.
We have extended the return deadline for online orders to 60 days
Our customer service department remains at your side to resolve any queries or concerns you may have, although waiting times may be longer than usual because of the current situation.Please view our FAQs for further information.