Monday - Saturday from 8:00 until 20:00
Toll-free number 0800-002427 active:
Monday-Friday from 8:00 until 20:00
Your opinion is important
Consapevoli della situazione di criticità che riguarda la nostra Italia, Intimissimi ha chiuso temporaneamente i propri negozi in tutto il territorio nazionale, per contribuire attivamente allo sforzo collettivo.
Per continuare a garantire il miglior servizio ai nostri clienti, le spese di spedizione per qualsiasi acquisto online sui nostri siti saranno gratuite fino al 03 Aprile 2020. Inoltre, il reso è sempre gratuito e prolungato a 60 giorni.
We would like to share the actions we are taking, given the current situation and the temporary closure of our stores.
Our shipments won't stop, they will just slow down a little. Due to the contingent issues related to the Covid-19 emergency, delivery orders may have delays. We will do our best to ensure you have the best possible service.
We would like to reassure you that during both the preparation of orders and during delivery, the procedures can be adopted to ensure the safety of our collaborators and our community.
We remind you that once an order is placed, payment will be held by your credit card, and will be charged once shipping is confirmed.
We have extended the time for returning online orders to 60 days. If you have an order waiting to be picked up at a collection point or store, the order will be waiting for you.
If you have an order waiting to be picked up at a physical store or collection point, it will stay put until you are ready to pick it up.
Our customer service continues to stay by your side to resolve your doubts or requests, even if, due to the current situation, wait times may be longer.
In this shared difficult time, we thank you for your understanding for any delays.
We are waiting for you on our website and you can continue to follow us on our social networks!