Remember that you have up to 14 days from delivery of the order to change your mind and request
your return online.
For more info, consult our RETURN
POLICY under Article 7 of the general sales conditions.
If you would like, it will only take a few clicks to take advantage of all the benefits of the loyalty programme too
If you are already a My Intimissimi loyalty card holder, it is quick and easy to register. Simply enter the code and PIN that you can find on your card.
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Please enter your phone numberYou will shortly receive an email with an OTP code to confirm your registration. Enter it below and complete the process.
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Your registration has been successful. Now you can enjoy your benefits.
Remember that you have up to 14 days from delivery of the order to change your mind and request
your return online.
For more info, consult our RETURN
POLICY under Article 7 of the general sales conditions.
On Intimissimi.com you have the opportunity to return the products with the carrier.
Follow the steps below:
You have up to 14 days from delivery to change your mind and make your return request.
Please return each order separately with the corresponding documents (return authorization and return label) in order for the refund to be processed correctly.
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
If you change your mind and you don’t want to return the items anymore, you just don’t have to contact the courier or take the items to the store.
Yes, You can exchange your items in-store.
You will be refunded to the same payment method you have chosen for online purchase. The refund will be made as soon as possible, no later than 14 days from your return request (for orders paid with a credit card and PayPal and provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier.
No, the refund will take place on the same credit card used to pay for the online order.
The initial shipping costs you have paid will only be refunded when you have returned all the items in your order.
Therefore, if you return only some of the items you ordered and keep others, the initial shipping costs will not be refunded.