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#iorestoacasa

Consapevoli della situazione di criticità che riguarda la nostra Italia, Intimissimi ha chiuso temporaneamente i propri negozi in tutto il territorio nazionale, per contribuire attivamente allo sforzo collettivo.

Per continuare a garantire il miglior servizio ai nostri clienti, le spese di spedizione per qualsiasi acquisto online sui nostri siti saranno gratuite fino al 03 Aprile 2020. Inoltre, il reso è sempre gratuito e prolungato a 60 giorni.

#welcomeback

Happy to be together again
Our stores are open

We want to share with you the measures we have taken given the current situation,
following the health protocols rigorously:

Intimissimi

Hand disinfection: All of our open stores have appropriate disinfection dispensers.

Mouth and nose protection: Just like in any grocery, drugstore or pharmacy, it is mandatory in our stores to wear a mouth and nose protection.

Intimissimi
Intimissimi

Safety margin: Since we are only allowed to let a limited number of customers into our stores at one time, there may be short waiting times. We ask for your understanding and that you should keep enough distance (1,5m) from others when waiting in front of the shop.
We also ask you to keep the safety distance (1,5m) in the store from other customers as well as directly in front of the cash desk.

For your purchases on the online store:

Shipping and collection in the shop

In store pick up and return are now available
Delivery and returns to our stores are now available again.

Intimissimi
Intimissimi

Delivering safely

We want to reassure you that we are adopting procedures to guarantee the safety of our staff and our community, both during the preparation of orders and during their delivery. For the safety of our customers, all our products are packaged without being touched or handled by our staff.
Despite our constant efforts, deliveries may take longer than usual. However you can track your delivery using the link that you will receive via email. Don’t forget that your debit or credit card will only be charged once shipping has been confirmed.

Free and extended returns

Free, extended returns
We have extended the return deadline for online orders to 60 days

Intimissimi
Intimissimi

Customer service for you

Our customer service department remains at your side to resolve any queries or concerns you may have, although waiting times may be longer than usual because of the current situation.Please view our FAQs for further information.

Visit the online store for your country: